Your New Member Portal is Live
An all-new portal experience awaits! See below for details on how to access your plan's newly upgraded member portal.
We've redesigned the member portal from the ground up, giving it a modern look and making it easier to navigate to the information you need.
As part of this redesign process, we are transitioning members from a single, shared portal to five (5) unique portal experiences — one for each of our regional Medicare Advantage plans:
- Idaho: Saint Alphonsus Health Plan (HMO/PPO)
- Iowa: MercyOne Health Plan (HMO/PPO)
- Michigan: Trinity Health Plan of Michigan (HMO)
- New York: Trinity Health Plan New York (HMO)
- Ohio: Mount Carmel MediGold (HMO/PPO)
This set up will ensure members like you have a consistent experience when engaging with their health plan.
Access Your New Portal
Please locate your health plan below, then click the Go to Portal button to be taken to your unique member portal experience. We recommend bookmarking your new log-in page so you can access the member portal quickly and easily in the future.
Frequently Asked Questions
Members with active portal accounts (i.e. accounts that had recent logins) will not have to do anything to access the new member portal. All of your information has been maintained, including your username and password. Simply visit your new portal site and log in as you usually would.
PLEASE NOTE: If you had not logged into your account within the last two years, your account was deemed inactive and was deactivated ahead of the launch. You will need to create a new account in order to access the new member portal.
Dormant accounts are at a higher risk for unauthorized access, hacking attempts, and other security breaches. Deactivating accounts that have been inactive for an extended period allows us to enhance the overall security of the member portal and reduce the risk of these accounts being exploited.
No! Your data was maintained and will be available to you once you create your new account.
In preparation of our new portal launch and as part of our ongoing commitment to maintaining the security and integrity of our member portal, we recently completed a routine purge of inactive accounts. Dormant accounts are at a higher risk for unauthorized access, hacking attempts, and other security breaches. Deactivating accounts that have been inactive for an extended period allows us to enhance the overall security of the member portal and reduce the risk of these accounts being exploited.
If you have not logged into your account within the last two years, your account was deactivated as part of this process.
To regain access to the member portal, you will need to create a new account. Here's how to do that:
- Visit your new portal home page, which is linked above.
- Click the "Create account" button located under the log-in form.
- Read the portal License Agreement. When you are finished, check the Accept box and then click Next.
- Verify your eligibility by entering your Date of Birth, Last Name and Member ID. Then click Next.
- Create your portal account by designated your desired username and password. You will also need to provide your email address and answers to three security questions for account recovery purposes. When you are finished, click Next.
- Review and confirm your information, then click Finish.
After completing the account creation process, you will be taken to the home page of your new portal account.
This error occurs when the portal cannot match you to a record on our Eligibility file.
First, review the information you submitted:
- Did you complete all required fields?
- Was the information submitted in the correct format?
- Does the information submitted match what you provided to us at the time of your enrollment?
Fix any mistakes you may have made, then try submitting the form again. If you are still getting the error, please contact Member Services for assistance.
Please call our Member Services team at 1-800-240-3851 (TTY: 711). Representatives are available from 8 a.m. to 8 p.m., seven days per week.
On certain holidays, your call will be handled by our automated phone system.