Learn About Our Pharmacy Partners
March 23, 2026
In a recent newsletter, we interviewed our Director of Pharmacy, Anna McGhee, about some of the partners we work with to ensure you are getting quality care. Learn more about our partners, why they might contact you and how they can help below.
Ask the Pharmacist
with Anna McGhee, PharmD, Director of Pharmacy
Q: Why might I get calls on behalf of Trinity Health Plan of Michigan about my medications?
A: To help support your health and lower prescription costs, we work with trusted pharmacy partners who may contact you to offer medication reviews, pharmacy services or support programs.
Our trusted partners include Us-Rx Care, ExactCare and Caremark. We encourage you to take advantage of our partner’s services when contacted.
Q: Why might I get a call from Us-Rx Care?
A: Us-Rx Care delivers their RightRx program for our members. This program reviews your medications for potential quality improvement and cost savings opportunities and may contact your provider to advise them on medication alternatives. If your provider approves an alternative, a Us-Rx Care representative will be in contact with you to advise you of the alternative.
Additionally, they also help identify gaps in care related to medication adherence and safe medication use and work with your providers to support the safe and consistent use of your medications.
Q: What is ExactCare and how can they help me?
A: ExactCare, a pharmacy by AnewHealth, helps patients safely and independently manage their medications at home. They specialize in helping people who take multiple daily medications and will sort and package your medications by day and time to make it easier for you to take them as prescribed.
ExactCare will also communicate with all your physicians to make sure that everyone is aware of what medications you are taking. Their pharmacy service also includes free medication delivery every month. Copays will apply.
Q: What about Caremark—why might they call me?
A: CVS/Caremark is our plan’s Pharmacy Benefit Manager (PBM). You may receive or make calls to Caremark regarding your prescription drug benefit. Beginning in 2026, the Caremark Pharmacist Review team is now our new Medication Therapy Management (MTM) program partner.
The MTM program is required by the Centers of Medicare and Medicaid Services (CMS). If you qualify for the MTM program, you’ll be asked to participate in a Comprehensive Medication Review (CMR), which is a conversation with one of our trusted clinicians to review all your medications. They will try to help you understand and manage your medications and create an action plan to review with you.
The goal of the program is to ensure you get the greatest benefit from your medications and help to avoid expenses or negative side-effects.
For more information, visit our Medication Therapy Management page.
Another partner we work with is CVS OTC Health Solutions.
It’s important from time to time to check for expired over-the-counter medications, such as cold remedies, digestive health supplements, allergy medicine and more, as well as assess what you might need in the coming months.
Utilize our Over-the-Counter allowance* to help you pay for these commonly used items so you can have peace of mind, knowing you are always ready for those troublesome ailments as they come.
This quarterly allowance is supplemental coverage on a wide selection of trusted, quality CVS-branded and national-branded products without the need for a prescription. In addition, the product catalog gives you access to hundreds of important resources ranging from vitamins to blood pressure monitors.
You can order eligible items online, in-store, or by calling. Visit www.cvs.com/benefits to order online. All CVS locations are participating stores (excluding Target and Schnucks). To order over the phone call 1-888-628-2770 (TTY: 711), Monday to Friday, 9 a.m. to 8 p.m.
You can learn more about your Over-the-Counter allowance benefit and browse the catalog visit the Over-the-Counter benefits page.
Your Over-the-Counter allowance for your plan is detailed in Chapter 4 of your Evidence of Coverage.
*Over-the-Counter allowance does not apply to EGWP members.