Contact Us


Need help choosing a plan?

Talk to an Agent 

Call 1-800-964-4525 (TTY: 711) to speak with a licensed agent or schedule a home visit. Available 8 a.m. to 8 p.m., Monday–Friday.1

Call Now

Attend a Seminar

Learn about MercyOne Health Plan and Medicare in simple terms and get your questions answered.

See Upcoming Dates

Request Information

Explore benefits and compare MercyOne Health Plan side by side with our free information guide.

Request an Information Guide


Member Services

Call: 1-800-240-3851 (TTY: 711)

Fax: 1-833-256-2871

8 a.m. to 8 p.m., seven days per week.2

 

Provider Services

Call: 1-800-991-9907 (TTY: 711)

Fax: 1-833-900-0607

8 a.m. to 5 p.m. (Eastern time), Monday through Friday. Please note that our call center is closed from 12 to 1 p.m. for lunch.

 

Media Inquiries

Please direct all media inquiries to: 

Madeleine Hausmann
Communications Manager 
madeleine.hausmann@mchs.com

 

Mailing Address

All mail communications for MercyOne Health Plan should be sent to our corporate headquarters in Columbus, Ohio.

MercyOne Health Plan
3100 Easton Square Place, Suite 300,
Columbus, OH 43219

 


1 From September 6 to March 31, we are open from 8 a.m. to 8 p.m., 7 days a week. From April 1 through September 5, we are open 8 a.m. to 8 p.m. Monday through Friday. On certain holidays and weekends, your call will be handled by our automated phone system.

2 On certain holidays, your call will be handled by our automated phone system.

This page was last updated 08/28/2024