Contact Us
Need help choosing a plan?
Talk to an agent
Call 800-964-4525 (TTY: 711) to speak with a licensed agent or schedule a home visit. Available 8 a.m. to 8 p.m., seven days per week.1
Attend a seminar
Learn about MercyOne Health Plan and Medicare in simple terms and get your questions answered.
Request information
Explore benefits and compare MercyOne Health Plan side by side with our free information guide.
Member services
Call: 800-240-3851 (TTY: 711)
Fax: 833-256-2871
8 a.m. to 8 p.m., seven days per week.2
Provider services
Call: 800-991-9907 (TTY: 711)
Fax: 833-900-0607
8 a.m. to 5 p.m. (Eastern time), Monday through Friday.
Please note that our call center is closed from 12 to 1 p.m. for lunch.
Media inquiries
Please direct all media inquiries to:
Communications Manager
communications@medigold.com
Mailing address
All mail communications for MercyOne Health Plan should be sent to our corporate headquarters in Columbus, Ohio.
MercyOne Health Plan
5955 E Broad Street
Health Plan - Second Floor
Columbus, OH 43213
Local plan office
Please note that our office is not open for walk-in visitors at this time.
500 NW 7th Street
Suite 104
Des Moines, IA 50309
1 Speak with a licensed sales agent during call center hours: April 1 to September 7, 8 a.m. to 8 p.m., Monday through Friday; September 8 to March 31, 8 a.m. to 8 p.m., seven days a week.
2 On certain holidays, your call will be handled by our automated phone system.