Notice of Data Event
We are writing to inform you of a recent incident involving your protected health information (PHI). Protecting the privacy and security of our members' information is a top priority, and we want to ensure you are fully informed about what occurred, the steps we are taking, and the support available to you.
What Happened?
Mount Carmel Health Plan Inc., a Medicare Advantage health plan, uses an eligibility web portal provided by a third-party vendor, mPulse. On August 7, 2026, the Health Plan identified suspicious activity involving the mPulse portal and unauthorized access to some of the portal data. Upon discovery, the provider portal was taken offline and an investigation was initiated.
What Information Was Involved?
The information involved may have included information held by the Health Plan:
- Name, Mailing address Phone number, Date of birth, member and/or group Insurance number, and eligibility/coverage status information
At this time, there is no evidence that financial account information or Social Security numbers were involved in this incident.
What Are We Doing?
In response to this incident, the Health Plan:
- Notified appropriate regulatory authorities.
- Reviewed portal security controls and is implementing additional safeguards.
- Evaluated and strengthened account registration and validation processes.
- As a means of additional support for our members, we are offering complimentary credit monitoring.
What Can You Do?
Although we are not aware of any misuse of your information related to this incident, we encourage you to remain vigilant by:
- Reviewing explanations of benefits (EOBs) and healthcare statements for services you did not receive.
- Monitoring communications from your health plan for unexpected changes or activity.
- Reporting any suspicious healthcare-related activity to your health plan immediately.
For More Information
We understand you may have questions about this incident. If you would like additional information, we have activated a call center to provide you with the most efficient support for our members. The call center number is (833-918-5937) and is open Monday through Friday from (8 a.m. - 8 p.m. Central Time).
We sincerely regret any concern or inconvenience this incident may cause. We are committed to protecting the privacy and security of the information entrusted to us and continue to take steps to strengthen our systems and processes.