Need Help? Contact Member Services
We want to help you understand your insurance plan — so when you have a question, don’t hesitate to contact us!
Call:
800-240-3851 (TTY: 711)
8 a.m. to 8 p.m., seven days per week
Language interpreter services are available for non-English speakers.
Please note that on certain holidays your call will be handled by our automated phone system.
Fax:
833-256-2871
Write:
MercyOne Health Plan
Attn: Member Services
5955 E Broad Street
Health Plan - Second Floor
Columbus, OH 43213